iShop retains a total guarantee of customer satisfaction on all iShop products. If you, the customer, are unhappy with the product for any reason, you can return for a full refund of the purchase price minus shipping and handling within 30 days from purchase. To obtain your refund, you must do the following:
Call us at 1-800-381-7178 Mon-Fri: 9am – 9pm Eastern Time (US). You will be given a Return Merchandise Authorization (RMA) number. To receive your refund, your return must be received at our shipping facility within 30 days of purchase. Be sure to clearly write the return merchandise authorization (RMA) number on the outside of the package. Our shipping department is NOT allowed to accept any packages without an RMA number. You pay for return shipping.
Please send your package to the appropriate facility:
iShop Inc. Returns, 10701 Abercorn Street, Unit 61553 Savannah, GA 31420
We will not accept or issue a refund for any packages marked return to sender or refused that do not include a valid RMA number. If you return a package, we recommend that you get proof of shipment.
Upon receipt of your returned product with a valid RMA number, a refund will be issued to your credit card. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.